After a flurry of conflict about best practices, another airline is making headlines after a 10-year-old boy was bumped from a flight with his family.
The Doyle family booked 4 tickets from Charlottetown, PEI to Costa Rica last August for their vacation over March Break this year.
A day before they set off for their holiday, Brett Doyle, the father of 2 went to check his family in online, but was unable to select a seat for his eldest son Cole.
After hours on the phone with Air Canada, Brett’s wife, Shanna, drove down to the airport where she was told their flight was oversold and her son had been bumped.
“The agent told us that the plane only had 28 seats, but that 34 tickets had been sold,” Doyle said. “She said it was very unlikely that six people wouldn’t show up for a flight over March break.”
Not leaving without their son, the family scrambled to catch a different Air Canada flight out of Moncton to meet their Costa Rica flight in Montreal.
Their luck did not change however, because the Moncton flight had been cancelled. The family-of-four then were forced to drive to Halifax, an almost 4 hour trip from their home, and stay overnight in a hotel.
Brett said that his family was offered a $1,600 voucher, which expires in one year. He had to negotiate with Air Canada to increase the voucher to $2,500 plus expenses, which is still less than the cost of the tickets for his family of 4.
“Without sounding greedy, what I’d really like is to experience the trip we had planned for so many months and this voucher isn’t going to do that,” he said.
This story continues to highlight the airline industry’s controversial practice of overselling flights and bumping passengers from their seats.